Frost in a freezer comes from humid room air getting in, most often through a door that isn't closing all the way or a gasket that no longer seals. Check the door and gasket first. Frost that coats the back panel while the fridge side warms up points to a defrost system fault instead.
Read where the frost is forming
Where the frost sits tells you most of what you need to know. Fuzzy frost on food packages, the walls and the underside of shelves comes from moist air getting in and freezing on the coldest surfaces. A thick band of ice near the door opening, or on one corner of the gasket, points to a leak at that spot.
Frost or solid ice spreading across the back wall of the freezer, often with a patchy, snow-like pattern on the cover, is different. The evaporator coil sits behind that panel, and the defrost system is supposed to melt the frost off it at regular intervals. When it can't, the coil ices over, airflow stops, and the fresh food side goes warm first.
Some frost in humid summer months is expected. Whirlpool says some frost and sweating is normal in humid months, especially in homes without air conditioning.
Check that the door closes and seals
Start with the obvious and work outward. Look for a pizza box, an ice cream carton or a bin pushed out of position that keeps the door from closing that last little bit. On a bottom-freezer model, a drawer that's off its rails will sit slightly open even when it looks shut.
Then look at the gasket. Run your fingers around it. It should feel soft and even, with no cracks, tears or flattened sections. Food residue on the gasket stops it from sealing against the cabinet, so Whirlpool recommends washing it with warm, soapy water. A gasket that's torn or split needs replacing.
Finally, level the cabinet. Whirlpool's door-sealing checklist includes leveling the fridge side to side and front to back, and checking that the floor under it is level (shims may be needed if it isn't). A fridge that leans forward lets the doors drift open. Most models adjust with front legs or rollers behind the base grille.
- Paper test: close the door on a strip of paper at several points around the gasket. It should drag as you pull it out. A strip that slides out freely marks a weak spot.
- On a side-by-side, look for droplets on the freezer gasket. Whirlpool says water dripping from the center rail onto the gasket can cause frost.
- If your model has an Energy Saver or Humidity setting, check the manual. Whirlpool says on some models it runs a heater that cuts down that moisture.
Cut down on door openings and humid air
Every time the door opens, warm moist air pours in, and the moisture has to go somewhere. A freezer that gets opened dozens of times a day by a busy family will frost faster than one opened twice. Whirlpool's advice is to close the door as soon as you have what you need, and to group items in bins so you aren't standing there with the door open hunting for something.
Food itself adds moisture. Cover or wrap everything, and let hot leftovers cool to room temperature before they go in. Don't pack the freezer so tight that air can't move between items, and keep packages away from the vents. Whirlpool lists blocked vents as another cause of moisture buildup and heavy frost.
Signs the defrost system has failed
A frost-free fridge has three main defrost parts: a heater mounted on the evaporator coil, a sensor or thermostat that tells the control when the coil is clear, and a timer or control board that starts the cycle. Repair Clinic explains that if the heater burns out, the thermostat doesn't close, or the control never starts a defrost, frost keeps stacking up on the coil.
These are the symptoms that point that way:
- Frost or ice covering the back panel of the freezer, sometimes pushing the cover forward.
- The fresh food section warms up while the freezer still feels fairly cold.
- The evaporator fan grinds or chirps because its blade is hitting ice.
- A defrost or fan code on the display, for example dE (lowercase) on GE, Er dH on LG, F4E1 or F3E4 on Whirlpool, or 5E on Samsung, which points to the fresh food defrost sensor.
- Temporary relief after a full manual defrost, with the frost creeping back soon after.
How to defrost a freezer safely
A manual defrost clears the ice so you can see what's going on, and on a frost-free model it buys time until a technician arrives. On a manual-defrost chest or upright freezer it's routine maintenance. Whirlpool recommends doing it at least once a year, or whenever the ice gets to about 1/4 in (6 mm) thick.
Plan for a few hours. Whirlpool says light ice clears in about two, while thick ice in a large freezer or a cool room can take up to 24.
Turn the freezer to its coldest setting about six hours ahead so the food is as cold as possible.
Move the food into coolers. Wrapping it in newspaper or a blanket helps it stay frozen longer.
Unplug the refrigerator or freezer.
Lay towels on the floor in front and put old towels on the lower shelves to soak up meltwater. If your freezer has a drain hose, run it into a shallow pan.
Leave the door open and let the ice melt. A fan set to blow room air into the cabinet speeds things up.
Swap out the wet towels as they fill. Once the ice is gone, wipe the inside with 1 tablespoon of baking soda in 4 cups (about 1 l) of hot water, then dry it with a soft cloth.
Plug it back in and wait a few hours for it to reach temperature before loading the food back in.
- Don't chip or scrape ice with a knife, screwdriver or ice pick. Whirlpool warns that sharp tools can damage the freezer, and a slip near the coil can puncture refrigerant tubing.
- Don't use a heat gun, a hair dryer pointed into the cabinet or pots of boiling water. Let the room do the work.
What a defrost repair involves
Once the coil is clear, watch the back panel over the next week. If frost starts creeping back across it while the door and gasket check out, the defrost system needs testing. Repair Clinic's approach is to check the heater and thermostat for continuity first, then the timer or control board, and it warns that control boards are frequently misdiagnosed.
Reaching those parts means emptying the freezer, removing the rear panel and sometimes the ice maker, and testing with a multimeter. A homeowner who is comfortable with a meter on an unplugged appliance can do it on many models. Anything that needs the fridge powered up to test, or any work on the control board, is best left to a technician.
When to call a professional
Call a technician if frost starts covering the back panel again soon after a full defrost, or if a defrost code keeps coming back. A fridge side that warms up while the freezer stays cold also needs a defrost system diagnosis.
Parts involved
- Door gasket
- Defrost heater
- Defrost thermostat and thermal fuse
- Temperature sensor (thermistor)
- Evaporator fan motor
- Main control board
Error codes for this problem
- Er dHDefrost cycle failedLG
- F4E1Freezer defrost heater problemWhirlpool
- F3E4Freezer evaporator (defrost) sensor faultWhirlpool
- 5EFridge defrost sensor errorSamsung
- Er FFFreezer fan is blocked or not runningLG
- 21EFreezer fan is not turningSamsung
- Er 67Door not closing fullyLG
- FFFrozen food may be thawingGE
- dEDefrost system not working properlyGE