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KitchenAid Refrigerator Cooling Off Error Code

Cooling is switched off on KitchenAid refrigerators.

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Cooling Off
Easy DIY fix

With COOLING OFF on the screen, the compressor won't run, so neither the fridge nor the freezer gets cold. People hit the button combination by accident while wiping the panel, and some models come back this way after an outage or surge. Nothing has failed; the fridge is doing what the setting tells it to.

Compatible models

KitchenAid French door bottom freezer refrigerators show this message; check your manual if your buttons are labeled differently.

Also shown as

The button pair can differ by model. KitchenAid's help page gives Lock plus Measured Fill as the usual method and points to the owner's manual for others.

Difficulty

Most people can clear this one at home with simple checks.

Not sure you are reading the code right? See how to read KitchenAid refrigerator codes.

Safety first: unplug the refrigerator (or switch off its breaker) before touching filters, hoses or panels. If you smell burning or gas, or see water near the outlet, stop and call a professional.

How to fix KitchenAid Cooling Off

  1. Switch cooling back on

    Hold Lock and Measured Fill together for 3 seconds. Press them at exactly the same time; if one registers first you can end up locking the dispenser instead.

  2. Check it's cooling again

    The COOLING OFF message should disappear. Within a few hours the fresh food side should be heading back toward 37°F (3°C).

When to call a technician

If the message won't clear, or it keeps turning itself back on, contact KitchenAid service.

Parts linked to Cooling Off

These are the parts most often behind this code. Tap one to see what it does and the signs it is failing.

Order parts by your full model number so they fit.

Step-by-step guides for this problem

Frequently asked questions

Which KitchenAid models show the Cooling Off code?

KitchenAid French door bottom freezer refrigerators show this message; check your manual if your buttons are labeled differently.

Can I fix KitchenAid Cooling Off myself?

Usually, yes. Most Cooling Off problems clear with simple checks you can do at home. Start with the first step above: switch cooling back on.

Other KitchenAid refrigerator codes

Last reviewed 2026-10-20. Codes and steps can vary by model; check your owner's manual.

Sources we checked